Pelatihan IT Infrastructure Library (ITIL) Intermediate
Jadwal Training Update di Tahun 2023
Training Bulan Januari : 10-11 Januari 2023
Training Bulan Februari : 7-8 Februari 2023
Training Bulan Maret : 7-8 Maret 2023
Training Bulan April : 18-19 April 2023
Training Bulan Mei : 16-17 Mei 2023
Training Bulan Juni : 6-7 Juni 2023
Training Bulan Juli : 11-12 Juli 2023
Training Bulan Agustus : 22-23 Agustus 2023
Training Bulan September : 12-13 September 2023
Training Bulan Oktober : 10-11 Oktober 2023
Training Bulan November : 7-8 November 2023
Training Bulan Desember : 5-6 Desember 2023
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
* Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Management Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
* IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
* Individuals who wish to specialize in any of the Service Capability Areas.
* Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules.
Pre-requisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
Program Modules IT Infrastructure Library (ITIL) Intermediate
Module 1: Introduction
* Introduction/Housekeeping
* The concept of Service Management as a practice
* Service, its value proposition and composition
* Functions and processes across the lifecycle
* The role of processes in the Service Lifecycle
* How Service Management creates business value
* How Operational Support and Analysis supports the Service Lifecycle
Module 2: Event Management
* Purpose, goal and objectives
* Scope
* The Value to business and the Service Lifecycle
* Policies, principles and basic concepts
* Triggers, inputs and outputs and process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
* How to design for Event Management
Module 3: Service Desk
* The Service Desk role & objectives
* Service Desk organizational structures
* Service Desk staffing options
* Service Desk metrics that can be used to measure its effectiveness and efficiency
* Issues and safeguards to consider when outsourcing the Service Desk
Module 4: Incident Management
* Purpose, goal, objectives & Scope
* Value to business and to the Service
* Policies, principles and all basic concepts
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* The challenges, Critical Success Factors and risks
Module 5: Problem Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Understanding of the policies, principles and the problem model concept
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 6: Request Fulfillment
* Purpose, goal and objectives
* Scope
* Value to business and to the Service Lifecycle
* Policies, principles and the request model concept
* Process activities, methods and techniques and how they relate to the Service
Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 7: Access Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Policies, principles and basic concepts
* Process activities, methods and techniques and how they relate with the
Service Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
Module 8: Functions
* Service Desk Roles, Objectives and Activities
* Technical Management Roles, Objectives and Activities
* IT Operations Management Roles, Objectives and Activities
* Application Management Roles, Objectives and Activities
Module 9: Technology and Implementation Considerations
* Generic requirements for technology to support process capability
* Evaluation criteria for technology and tools for process implementation
* Project, risk and staffing practices for process implementation
* Challenges, Critical Success Factors and risks
* How to plan and implement Service Management technologies
Module 10: Exam Preparation
* Sample Exams
* Feedback
* Recap
Jadwal cvdior.co.id tahun 2021 :
9 – 11 Februari 2021
30 Maret – 1 April 2021
2 – 4 Juni 2021
6 – 8 Juli 2021
4 – 6 Agustus 2021
31 Agustus – 2 September 2021
13 – 15 Oktober 2021
2 – 4 November 2021
30 November – 2 Desember 2021
21 – 23 Desember 2021
–
Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan Diotraining.com :
- Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
- Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
- Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
Investasi Pelatihan tahun 2021 ini :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.
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