PELATIHAN MANAGING CONFLICT, HANDLING DIFFICULT PEOPLE DAN SITUATIONS
MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
PELATIHAN MANAGING CONFLICT & HANDLING DIFFICULT PEOPLE & SITUATIONS
DESKRIPSI
Difficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.
Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage
OBJECTIVE PELATIHAN MANAGING CONFLICT
* Identify the nature of conflict
* Recognize five approaches to conflict and identify your approach
* Understand three basic models of conflict
* Learn to use some basic mediation techniques in the workplace
* Understand the critical role of emotion when dealing with difficult people and situations, and how to defuse it
* Learn how to talk to subordinates, peers, superiors and clients
* Learn ten ways to say “No” without causing offense
* Identify the four social styles and how to communicate with each
* Learn how to minimize differences through building rapport and blending
* Recognize three types of difficult people and how to deal with each type
* Learn strategies for dealing with other types of difficult and annoying people
OUTLINE PELATIHAN HANDLING DIFFICULT PEOPLE & SITUATIONS
* Introduction
+ What is conflict?
+ Principles of conflict resolution
+ The five approaches to conflict, and when to use them
+ Your approach to conflict
* Ways of Understanding Conflict
+ The Conflict Triangle: Victims, persecutors, and rescuers
+ Interests, rights, and power
+ Creating win-win outcomes: Positions and interests
+ Mediating conflict
+ The role of the mediator
+ Mediation techniques for the workplace
+ A seven step template for managing conflict
* Handling Difficult Situations: Separating People from the Problem
+ Emotions in the workplace
+ The language of emotion
+ How to talk to subordinates, peers, superiors and clients
+ Conducting difficult conversations
+ Effective listening techniques
+ The power of nonverbal communication
+ Ten ways to say “No”
* Dealing with Difficult Personalities and Styles
+ The Four Social Styles
+ Recognizing the four styles
+ Working with the four styles
+ Dealing with differences
+ Rapport
+ Blending
* Dealing with Difficult People
+ The three main types of difficult people and how to handle them
+ Situationally difficult
+ Strategically difficult
+ Intrinsically difficult
+ Some other types of difficult people – and the merely annoying
METODE TRAINING
1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games
Jadwal Training Update di Tahun 2023
Training Bulan Januari : 10-11 Januari 2023
Training Bulan Februari : 7-8 Februari 2023
Training Bulan Maret : 7-8 Maret 2023
Training Bulan April : 18-19 April 2023
Training Bulan Mei : 16-17 Mei 2023
Training Bulan Juni : 6-7 Juni 2023
Training Bulan Juli : 11-12 Juli 2023
Training Bulan Agustus : 22-23 Agustus 2023
Training Bulan September : 12-13 September 2023
Training Bulan Oktober : 10-11 Oktober 2023
Training Bulan November : 7-8 November 2023
Training Bulan Desember : 5-6 Desember 2023
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
LOKASI PELATIHAN :
- Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
- Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
- Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
INVESTASI TRAINING
Investasi Pelatihan tahun 2022 ini :
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.
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