Pelatihan ITIL V3. Fundamental

Pelatihan ITIL V3. Fundamental

ITIL V3. Fundamental

Pelatihan ITIL V3. Fundamental

Descriptions

This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.
The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
The aim of this course is for each participant to gain competencies in the following:
* Service Management as a Practice
* Service Lifecycle
* Key Principles and Models
* Generic Concepts
* Selected Processes
* Selected Roles
* Selected Functions
* Technology and Architecture
* Related standards and frameworks

The issues of implementing ITIL Service Management into an organization and creating a cycle of continuous improvement

Target Audience 

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
* IT Managers
* CIOs
* IT Line Managers
* Process stakeholders
* Service Delivery Managers

Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

Course Contents and Descriptions:
1. Introduction
+ History of ITIL
+ ITIL Qualification scheme
2. 2. Service Management as a practice
+ Service
+ Service Management
+ Processes
+ Roles
+ Organization
3. 3. The Service Lifecycle
+ The Structure, Scope, Components and Interfaces of the ITIL Library
+ ITIL Service Life cycle
4. 4. Service Strategy
+ Service Models
+ Service Portfolio Management
+ Demand Management
+ Financial Management
+ Return on Investment
5. 5. Service Design
+ Service Catalogue Management
+ Service Level Management
+ Capacity Management
+ Availability Management
+ IT Service Continuity Management
+ Information Security Management
+ Supplier Management
6. 6. Service Transition
+ Change Management
+ Service Asset and Configuration Management (SACM)
+ Release and Deployment Management
+ Service Knowledge Management
7. 7. Service Operation
+ Incident Management
+ Event Management
+ Request Fulfillment
+ Problem Management
+ Access Management
8. 8. Continual Service Improvement
+ The Continual Service Improvement Model
+ IT Governance across the Service Lifecycle
9. 9. Technology and Architecture
+ Generic requirements for an integrated set of Service Management Technology
+ Understand how Service Automation assists with integrating Service Management processes
10. 10. Related Standards and Frameworks
+ ISO/IEC 20000
+ ISO 27000
+ ISO 9000
+ ISO 19770
+ ISO 15504
+ SixSigma
+ COBIT
+ CMMI
11. 11. ITIL Simulation
+ The simulation puts course participants in the shoes of an organisation doing its best to maximise revenue through day-to-day operations
+ Experience how to improve (ITIL) processes so as to achieve business goals
+ Demonstrate improvements through a balanced approach encompassing people, process and technology
12. 12. Implementing ITIL
+ Implementation tips and tricks
+ Business case and KPIs
+ Aligning People, Process, Technology and Organisational requirements

METODE TRAINING

1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games

Jadwal Diorama Training Tahun 2026

• Januari : 20-21 Januari 2026
• Februari : 24-25 Februari 2026
• Maret : 05-06 Maret 2026
• April : 23-24 April 2026
• Mei : 19-20 May 2026
• Juni : 23-24 Juni 2026
• Juli : 23-24 Juli 2026
• Agustus : 27-28 Agustus 2026
• September : 15-16 September 2026
• Oktober : 20-21 October 2026
• November : 17-18 November 2026
• Desember : 15-16 December 2026

Catatan: Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta. Peserta dapat mengajukan tanggal pelaksanaan pelatihan. Sebelum melakukan booking tiket perjalanan maupun hotel mohon untuk menghubungi marketing kami terlebih dahulu. Kesalahan pemesanan tiket terkait jadwal tanpa surat konfirmasi (Confirmation Letter) bukan merupakan tanggung jawab tim Diorama Training.

LOKASI PELATIHAN

REGULER TRAINING

• Yogyakarta, Hotel Fortuna Grande Malioboro (6.000.000 IDR / participant)
• Jakarta, Hotel Amaris Kemang  La Codefin (6.500.000 IDR / participant)
• Bandung, Hotel Neo Dipatiukur (6.500.000 IDR / participant)
• Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
• Lombok, Hotel Jayakarta (7.500.000 IDR / participant)
• Surabaya, Hotel Neo Gubeng (7.500.000 IDR / participant)

ONLINE TRAINING VIA ZOOM

INVESTASI PELATIHAN

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Catatan: Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Benefit Apa Saja yang Didapatkan Peserta?

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
• FREE Transportasi Peserta ke tempat pelatihan (By Request)
• Module / Handout
• FREE Flashdisk
• Sertifikat
• FREE Bag or backpack (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2x Coffee Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive

FAQ tentang CVDIOR.CO.ID

P : Berapa minimal running pelatihan ini ?
J : Pelatihan ini akan running idealnya minimal dengan 3 peserta, tetapi bisa disesuaikan dengan kebutuhan peserta

P : Apakah bisa jika saya hanya ingin pelatihan sendiri aja / private course ?
J : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien

P : Dimana saja pelatihan biasanya di selenggarakan?
J : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia

P : Apakah bisa diselenggarakan selain di kota lain?
J : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas

P : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?
J : Bisa diselenggarakan secara IHT di Perusahaan klien

P : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?
J : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien.

Materi, Lokasi dan Jadwal Pelatihan Bisa Berubah Sewaktu-waktu dan disesuaikan Dengan Kondisi Peserta, dimohon untuk Melakukan Konfirmasi untuk Segala Bentuk Perubahan, agar Tidak Terjadi Miskomunikasi. Segera Daftarkan Pelatihan, Dapatkan Promo Menarik Bulan Ini.

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