PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
Deskripsi
Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur
Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.
Desk Collection is a highly specialised form of collecting. It is more than just collecting by using the tool (telephone). The absence of body language means we must rely on our voice only. Many of collectors who are good in face to face communication are poor on the telephone.
Time is important on the phone. Most of people are in hurry when speaking on the phone. Therefore we need skills to compensate for the lack of time.
This comprehensive and practical course provides the key skills needed.
Various skills such as preparation, classification, opening the call, building rapport, negotiation or dealing with difficult debitur, getting agreement, post call activities will be intensively discussed in this program with the aim of developing you as a successful desk collector and improving your existing skills.
Tujuan dan Manfaat Pelatihan
After attending this program, participants will be better able to:
* understand their responsibilities, roles, and attitude as a desk collector
* understand collection system, strategy, and policy
* learn what and how to prepare for a collection process
* understand benefits and challenges of telephone collection
* learn what and how to prepare for a call
* learn how to classify type of debitur and prepare strategy to deal with each type of debitur
* learn how to open the call and set the scenario for an effective call
* learn how to build rapport
* learn how to negotiate or deal with difficult debitur
* learn how to handle objections or inquiries
* understand the post call activities
* achieve desired outcomes for the organisation and themselves
* develop necessary skills to become a successful desk collector
MATERI PELATIHAN ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR desk collector
3. Collection system, strategy, and policy
4. The role of the telephone
5. The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
6. Preparation – call objectives and materials
* What is your objective?
* Why do you call?
* Who do you call?
* Scripts
* Leads or referrals
7. Classification of debitur and strategy for each type of debitur
8. Opening the call – building rapport
* Introduction
* Setting the scenario
* Questions using V-A-K-O-G model
* Identifying pleasure or pain type of people
9. Negotiation skills in collection
10. Getting agreement – handling objections or inquiries Using boomerang method, conditional method, metaphor, and so on
11. Post call activities
* Summarising
* Filing
* Follow up
METODE TRAINING
1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games
JADWAL TRAINING 2022
18-19 Januari 2022
22-23 Februari 2022
15-16 Maret 2022
19-20 April 2022
23-24 Mei 2022
14-15 Juni 2022
12-13 Juli 2022
23-24 Agustus 2022
13 – 14 September 2022
11-12 Oktober 2022
8 – 9 November 2022
29-30 November 2022
13-14 Desember 2022
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
LOKASI PELATIHAN :
- Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
- Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
- Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
INVESTASI TRAINING
Investasi Pelatihan tahun 2022 ini :
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.
.
Technorati Tags: training production optimization of oil & gas pasti jalan,training optimalisasi produksi migas pasti jalan,training pengenalan production of oil & gas pasti jalan,training gas well loading prediction pasti jalan,pelatihan production optimization of oil & gas pasti jalan,pelatihan optimalisasi produksi migas pasti running
