TRAINING CUSTOMER SERVICE MANAGEMENT
PELATIHAN MANAJEMEN COSTUMER SERVICE
PELATIHAN/TRAINING MANAJEMEN PELAYANAN KEPADA PEMBELI/PELANGGAN
Training Background Customer Service Management
Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.
Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.
The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Training Objectives Customer Service Management
- Understand effective methods and strategies for creating excellent customer service.
- Understand the challenges and problem solving methods of customer service.
- Learn to recognize and provide not must “good” but “exceptional” customer service
- Learn how to recognize “poor” customer service.
- Learn how to “wow” your customer nderstand the communications in customer service.
- Learn how to be more than just a business acquaintance. Learn how to be your customer’s friend and create loyalty
Training Audience Customer Service Management
Individuals with intensive interaction with customers and with the strong interest on customer service management
Contents Customer Service Management
Welcoming customers
The value of excellent customer service
Why are we here?
Tourism, leisure and hospitality
The tourism, leisure and hospitality industry
The benefits of tourism
The value of tourism
Understanding your customers
- The customer experience
- Delivering service excellence
- Key elements of customer service
- Customer service trends
- Setting and maintaining standards
First impressions
Communicating successfully
- The communication process
- Types of communication
- Are you listening?
- That’s a good question…
- Telephone techniques
Providing information and advice
- Presenting information to customers
- Knowing your local area
- Giving directions
- Meeting specific needs
- Providing an accessible service
- Language and cultural diversity
- Welcoming customers of all ages
Dealing with difficult situations
- I’m the nice customer
- The causes of dissatisfaction
- Handling complaints
- Resolving problems
Boosting business
- Using customer service to boost business
- Improving quality
METODE TRAINING
1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games
JADWAL TRAINING 2022
18-19 Januari 2022
22-23 Februari 2022
15-16 Maret 2022
19-20 April 2022
23-24 Mei 2022
14-15 Juni 2022
12-13 Juli 2022
23-24 Agustus 2022
13 – 14 September 2022
11-12 Oktober 2022
8 – 9 November 2022
29-30 November 2022
13-14 Desember 2022
Jadwal tersebut juga dapat disesuaikan dengan kebutuhan calon peserta
LOKASI PELATIHAN :
- Yogyakarta, Hotel Dafam Malioboro (7.250.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (7.750.000 IDR / participant)
- Bandung, Hotel Golden Flower (7.750.000 IDR / participant)
- Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (8.750.000 IDR / participant)
INVESTASI TRAINING
Investasi Pelatihan tahun 2022 ini :
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Diorama untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
Jadwal Pelatihan masih dapat berubah, mohon untuk tidak booking transportasi dan akomodasi sebelum mendapat konfirmasi dari Marketing kami. Segala kerugian yang disebabkan oleh miskomunikasi jadwal tidak mendapatkan kompensasi apapun dari kami.
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