Tag: Training V.3 FOUNDATION di Indonesia

PELATIHAN ITIL V.3 FOUNDATION

ITIL V3 FOUNDATION PELATIHAN ITIL V.3 FOUNDATION Materi Training DAY 1 INTRODUCTION * The Four Perspectives (Attributes) of ITSM Benefits of ITSM * Business and IT Alignment * What is ITIL®? COMMON TERMINOLOGY * What are Services? * Processes & Functions * Defining Processes * Defining Functions * Connecting Processes …