Pelatihan Telephone Technique di Jakarta Archives

Posted on: Maret 20, 2018 Posted by: admin diorama Comments: 0

PELATIHAN THE PROFESSIONAL TELEPHONE TECHNIQUE

THE PROFESSIONAL TELEPHONE TECHNIQUE PELATIHAN THE PROFESSIONAL TELEPHONE TECHNIQUE PROGRAM OUTLINE 1. Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. 2. Professional telephone conversation: + Sikap positif terhadap pelanggan. + Active listening, asking the questions: Menangkap maksud/pertanyaan yang diajukan pelanggan, menanyakan maksud/kebutuhan pelanggan …

Posted on: Maret 19, 2018 Posted by: admin diorama Comments: 0

Training Telephone Technique

Telephone Technique Training Telephone Technique Materi bahasan 1. Introduction : a professional image, the importance of technique and good telephone etiquette 2. Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, Insight 3. Techniques and Etiquette in : Receiving phone, holding / transferring, …

Posted on: Maret 19, 2018 Posted by: admin diorama Comments: 0

Pelatihan Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service Pelatihan Telephone Technique and Courtesy for Customer Service Materi Bahasan 1. Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. 2. Professional telephone conversation: + Sikap positif terhadap pelanggan. + Active listening, asking the questions: Menangkap maksud/pertanyaan …

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PELATIHAN THE PROFESSIONAL TELEPHONE TECHNIQUE

Training Telephone Technique

Pelatihan Telephone Technique and Courtesy for Customer Service

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